Returns/Exchange Policy & Shipping

Shipping Policy

Ready to ship orders will ship in 2-4 business days. Custom orders and orders of 50 items or more will be shipped in 7 business days. 

Returns/Exchange Policy

If you receive and incorrect, faulty, or damaged item you have 7 days days from confirmation of receipt to begin the return/exchange process. 

Returned Item Due To Incorrect Address

If your order is returned to Kessential for incorrect or insufficient address or any other reason that is not the fault of Kessential, your order will be refunded and restocked with a 2% restocking fee. Shipping and route insurance will not be refunded.

Missing Items

Please check your packages upon arrival. You have 7 days to report missing items. After that we aren't responsible for replacing them.